1. Nature of service
Livasta provides a digital booking service for short-term stays. No physical goods are sold or shipped. "Delivery" of our service means the provision of a confirmed accommodation booking and the stay itself on the booked dates.
2. Booking confirmation (instant digital delivery)
Upon successful payment:
- A booking confirmation is generated instantly.
- It is delivered immediately in your Livasta account under Trips, and by email to your registered email address.
- The confirmation includes the property details, dates, address (as applicable), and the amount paid.
If you do not receive a confirmation within 30 minutes of a successful payment, please contact support@livasta.com with your payment reference.
3. Host subscriptions (for hosts)
For host subscription purchases, the subscription/benefits are activated on the host account immediately after successful payment and are reflected in the host dashboard.
4. Service fulfilment
The stay is "delivered" by the host on the confirmed check-in date per the booking. Check-in/check-out times and instructions are provided by the host and shown in the booking.
5. Failed or delayed delivery
- If a payment is debited but no confirmation is generated, the amount is auto-reversed within 5–7 business days, or you may contact support for immediate assistance.
- If a host is unable to honour a confirmed booking, you are protected under the Refund & Cancellation Policy (100% refund for host cancellations) and we will help you rebook where possible.
6. Support
Email: support@livasta.com. In-app: Support → "Get help with a booking".